Terms and Conditions
Summary
The Arsenal Football Club Limited (‘Arsenal’, ‘we’, ‘us’) is the controller and responsible for protecting your personal data and handling it responsibly.
This policy covers the personal data that Arsenal processes whenever you interact with us, including when you engage with us online (such as on social media or by using our websites and apps), when you attend events at Emirates Stadium, and when you correspond with us (such as by email or over the phone). It also covers personal data that we may receive from third parties about you, either in connection with a relationship we have with you, or as part of our football activities, such as talent identification or analysis of the professional game.
The sections below explain in more detail:
- the types of personal data we collect from you
- the types of personal data we receive from third parties
- why we process your personal data
- who we share your personal data with
- personal data transfers outside of the UK
- how long we retain your personal data
- your rights to withdraw your consent and to object (including to direct marketing)
- your other personal data rights
- how to contact us and exercise your rights
If you would like to know how we collect information about your use of our websites, apps and social media sites, you can read our Cookies Policy.
Whilst interacting with us, you may decide to follow links to websites which are operated by third parties who control the collection and use of your personal data. In these situations, Arsenal does not control how your personal data is processed and therefore you should read the privacy policy and cookie policy (as applicable) located on such third-party websites.
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Personal data Arsenal collects from you
We collect personal data from your interactions with us, such as when you engage with us online (such as on social media or by using our websites and apps), attend an event at Emirates Stadium, or when you email or phone us.
Sensitive Data
In limited circumstances, we may need to process your sensitive personal data, such as race or ethnicity data, health data, biometric data, or data about criminal offences. This will only ever be where we meet a lawful condition for such processing, such as where we have your explicit consent, where the data has been made public by the data subject, or where processing is necessary for: the prevention or detection or unlawful acts, the substantial public interest (such as safeguarding vulnerable individuals, or complying with UEFA, Premier League or FA rules on behaviour in football), or legal claims.
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Personal data Arsenal receives from third parties
Sometimes we receive personal data from third parties, in particular:
- our commercial partners provide us with your name and contact details if you’ve asked to receive information from Arsenal. – see a list of our current partners
- ticketing providers and overseas ticketing agents let us know if you’ve purchased tickets to an event at Emirates Stadium
- access control providers let us know if your tickets have been used at Emirates Stadium
- online personalisation providers tell us how you engage with our websites and apps
- data specialists provide us with insights about our supporters, based on their own aggregateddata sets
- if you register for Digital Membership using your social media account, the social media platform provides us with information that you have consented to share with us
- government and law enforcement authorities provide us with personal identification and background information when they are involved in official inquiries
- finance providers may inform us about a credit arrangement you have with them for Arsenal season tickets
- third‑party suppliers who support us in verifying your identity and age
- agencies who partner with Arsenal in the Community may share information with us about participants that we refer to them
- other football clubs and football authorities (such as the Premier League, The Football Association or The Union of European Football Associations (‘UEFA’)) may provide us with personal data to, amongst other things: (i) assist in preventing violent and antisocial behaviour at matches, (ii) enforce sanctions under the Premier League’s Commitment Regarding Abusive and Discriminatory Conduct, (iii) to validate tickets and combat ticket touting, and/or (iv) support with handling fan inquiries
- if you are a My Arsenal Rewards Member, Rewards Affiliates and/or Fortress (GB) Limited may share information about you with us so that we can administer your Membership
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